Work orders that close, not pile up.
Residents and staff open tickets. Monty triages urgency and category, recommends insured vendors, and drafts the outreach. Boards see resolution, not the backlog.
The problem
Work orders die in the inbox. Half are misrouted, half wait on a vendor who never had insurance on file. Boards hear about it when a resident posts in the lobby chat.
Capabilities
- Resident and staff intake. Residents submit from the app. Staff open and resolve from the field.
- AI urgency and category. Each ticket is classified the moment it lands so the right team owns it.
- Insured vendor matching. Recommends vendors whose COIs are current, with the matched coverage and trade.
- Drafted outreach. Monty helps draft vendor email outreach and keeps the work order’s status and notes together.
Frequently asked questions
Can residents track their own tickets?
Yes. The Resident App shows status, ETA, and resolution notes.
What if no insured vendor is available?
Monty flags the gap to the manager and surfaces the closest matches with expiring or missing COIs so the board can act.
Does AI ever auto-dispatch a vendor?
No. Monty recommends and drafts. A human approves dispatch.