Your building, in your pocket.
Ask Monty anything about your building. Submit maintenance requests. Book amenities. Access documents. All from one intelligent app.
Frequently asked questions
What is the Monty resident portal?
The Monty resident portal is a web and mobile app where residents of buildings managed with Monty can chat with an AI assistant, submit maintenance requests, pay rent or HOA fees, book amenities, register guests, and track packages.
How do I sign up for Monty?
Residents are invited by their building's management team. You'll receive an email with a one-click registration link. Set your password, verify your email, and you're in. There is no separate account creation flow.
How do I submit a maintenance request?
Open Monty, tap New Request, and describe the issue in plain English. Monty AI categorizes and prioritizes the ticket automatically and routes it to the correct staff member. You'll get notifications as the status changes.
Can I pay rent through Monty?
Yes. Monty supports ACH bank transfers and credit/debit cards via Moov. You can pay one-time charges or enable autopay, which runs daily at 6:00 AM UTC for any due charges. Bank linking is handled securely through Plaid.
Is Monty's AI accurate?
Monty uses your building’s documents, such as bylaws, house rules, and board minutes, to help answer questions. Review available citations and contact your building team for decisions or answers that need confirmation.
Do I need to download an app?
You can use Monty in a modern browser without an app-store download. Resident iOS and Android apps are separate access options; ask your building team about access and which features are enabled. Browser installation and notifications depend on your device and permissions.
Is my data private?
Monty uses database access controls and property-scoped permissions. Resident payment methods use provider tokenization through Moov. Read the Privacy Policy for how your information is processed, and ask your building team about your payment setup.